The aim is to engage you in in-depth user analysis and modelling techniques in order to investigate user behaviours and to identify archetypal user groups, with a view to exploring potential design opportunities.
Research
Our team's mission was to investigate the user experience at the Science Museum. Before we arrived, we did some research online and prepared a questionnaire. At the same time, we are also the target users, and record our thoughts and feelings while doing research.In addition, I prepared the observation list for the mission, which included how the audience views the works, what they do while watching, how many time do they spend on a single works, and the foot trace in the gallery, and so on.
User Modelling
I will do user experience research in the Science Museum, so I am also one of the target users.
Sketch
When I arrived at the Science Museum, I drew my journey on the sketchbook and marked my feelings.
Storyboard
In the Making the Modern World gallery, I found that many visitors did not notice the timeline on the floor and stepped on it. The problem may be that the time symbol is not obvious, so I used the Storyboard method to record the story.
Photo Narrative & Empathy Mapping
Through the user data I collected, I described their foot trace in the Photo Narrative way. At the same time, I used the Empathy Mapping method to think and analyze the user.
Personas
It is a user modeling practice which mainly based on the research from the audience of the Science Museum. It represents the part of the user's demands.
User Experience Map
Finally, I displayed my user experience that discovered potential design opportunities.
Gain
Through the practices in Project 2, I have learned many useful research methods that provided strong supports for the final works.
